At Mathioli Gita, customer satisfaction is our priority. If you receive a book that is damaged, defective, or incorrect, you may request a return under the following conditions:
- 1. Returns are accepted within 7 days from the date of delivery.
- 2. The book must be unused, in original condition, and with original packaging intact.
- 3. Return requests are applicable only for:
- 1. Damaged items
- 2. Wrong book delivered
- 3. Printing defects (e.g., missing pages, misprints)
To initiate a return, please contact us at uthiradambooks@gmail.com within 48 hours of receiving your order, along with your Order ID and photos of the issue.
Please note:
- 1. Returns are not accepted for reasons such as personal preference or change of mind.
- 2. Items purchased during sales or promotions are not eligible for return unless damaged or incorrect.
Once your return is approved, we will guide you through the return process and arrange a replacement or issue a refund as applicable.